Customer-focused Bank Teller with 3+ years of experience in retail banking operations and financial services. Skilled in processing transactions accurately, cross-selling banking products, and delivering exceptional customer service. Demonstrated expertise in cash handling, account management, and compliance with banking regulations and security procedures. Recognized for attention to detail, problem-solving abilities, and building strong client relationships that enhance customer loyalty and satisfaction.

Senior Bank Teller

• Process an average of 120+ daily transactions including deposits, withdrawals, loan payments, and currency exchanges with 99.9% accuracy while maintaining compliance with all banking regulations and security protocols

• Identify and refer 15+ qualified customers monthly for additional banking products and services, consistently exceeding referral goals by 25% and contributing to $450K in new deposits and loan originations annually

• Train and mentor 6 new tellers on transaction procedures, customer service best practices, and fraud detection techniques, reducing onboarding time by 30% and improving overall branch efficiency

Bank Teller

• Processed diverse financial transactions including deposits, withdrawals, and account transfers for 80+ customers daily while maintaining 100% cash drawer balance accuracy

• Educated customers on digital banking options including mobile deposits and online bill pay, increasing digital adoption by 35% among branch customers and reducing in-person transaction volume

• Identified and prevented 12 potential fraud attempts through diligent application of security protocols and attention to unusual transaction patterns, protecting customers and the bank from financial losses

Customer Service Representative

• Assisted customers with account inquiries, resolved service issues, and provided information on banking products and services, maintaining a customer satisfaction rating of 4.8/5.0

• Processed new account applications and supported customers through account setup procedures, ensuring all documentation requirements were met and compliance standards maintained

• Collaborated with branch team to implement improved customer queue management system that reduced average wait times by 40% during peak hours

Associate of Applied Science in Business Administration

• Concentration: Financial Services

• Academic Achievement: Dean's List (all semesters); Business Student of the Year Award (2019)

• Relevant Coursework: Principles of Banking, Customer Service Management, Business Communication, Financial Accounting, Business Ethics, Introduction to Finance

High School Diploma

• Honors: National Honor Society; Mathematics Achievement Award

• Activities: Student Government Treasurer; Business Club President; Volunteer Peer Tutor for Mathematics

• Relevant Coursework: Advanced Mathematics, Business Fundamentals, Computer Applications, Public Speaking

Customer Service Excellence Program

• Led branch initiative to enhance customer experience through personalized service approach, developing customer greeting and interaction protocols that were adopted across regional branches

• Created customer feedback collection system that increased response rates by 65% and provided actionable insights for service improvements

• Implemented service recovery procedures for handling customer complaints that reduced escalations by 40% and improved resolution satisfaction scores by 28%

Digital Banking Adoption Campaign

• Developed and implemented customer education program on mobile and online banking features, creating easy-to-follow guides and conducting one-on-one demonstrations

• Organized weekly 'Digital Banking Workshops' for senior customers, helping 200+ clients set up and navigate digital banking platforms, resulting in 75% adoption rate among participants

• Collaborated with marketing team to create targeted promotional materials highlighting digital banking benefits, contributing to 45% increase in mobile app downloads among branch customers

Fraud Prevention Training Module

• Developed comprehensive training materials on identifying common fraud schemes and suspicious transaction patterns, incorporating real-world examples and case studies

• Created quick-reference guide for tellers highlighting red flags and appropriate response protocols, which was adopted for use in all regional branches

• Conducted training sessions for 25+ branch employees, resulting in 60% increase in fraud detection and prevention across the branch network

Certified Bank Teller

• Comprehensive certification covering banking operations, transaction processing, and customer service

• Demonstrated knowledge of regulatory requirements, security procedures, and ethical standards

• Proficiency in account management, cash handling, and financial product knowledge

Anti-Money Laundering (AML) Certification

• Specialized training in identifying and preventing money laundering activities

• Knowledge of BSA requirements, suspicious activity reporting, and customer due diligence

• Understanding of regulatory compliance and risk management in financial transactions

Customer Service Excellence Certification

• Advanced training in customer service principles and best practices

• Skills in needs assessment, problem resolution, and relationship building

• Techniques for handling difficult situations and delivering exceptional service experiences

Member

• Participate in professional development workshops and networking events focused on career advancement in the banking industry

• Attend quarterly seminars on emerging banking technologies, regulatory changes, and customer service innovations

• Collaborate with banking professionals across different institutions to share best practices and industry insights

Volunteer

• Conduct monthly financial education workshops at community centers and schools, teaching fundamental concepts of budgeting, saving, and responsible banking

• Develop age-appropriate financial literacy materials for students from elementary through high school levels

• Provide one-on-one coaching sessions for individuals seeking to establish banking relationships and improve financial well-being

Mentor

• Mentor business administration students interested in banking careers, providing guidance on coursework, internship opportunities, and professional development

• Conduct resume reviews and mock interviews to help students prepare for entry-level positions in financial services

• Organize campus visits and job shadowing opportunities at local banks to give students practical exposure to banking operations