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Bank Teller Resume Example & Tips in 2025

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John Doe

Summary

  • Customer-focused Bank Teller with 3+ years of experience in retail banking operations and financial services. Skilled in processing transactions accurately, cross-selling banking products, and delivering exceptional customer service. Demonstrated expertise in cash handling, account management, and compliance with banking regulations and security procedures. Recognized for attention to detail, problem-solving abilities, and building strong client relationships that enhance customer loyalty and satisfaction.

Experience

  • Senior Bank Teller

    Chase Bank

    June 2022 - Present, Chicago, IL

    • Process an average of 120+ daily transactions including deposits, withdrawals, loan payments, and currency exchanges with 99.9% accuracy while maintaining compliance with all banking regulations and security protocols

    • Identify and refer 15+ qualified customers monthly for additional banking products and services, consistently exceeding referral goals by 25% and contributing to $450K in new deposits and loan originations annually

    • Train and mentor 6 new tellers on transaction procedures, customer service best practices, and fraud detection techniques, reducing onboarding time by 30% and improving overall branch efficiency

  • Bank Teller

    PNC Bank

    March 2020 - May 2022, Chicago, IL

    • Processed diverse financial transactions including deposits, withdrawals, and account transfers for 80+ customers daily while maintaining 100% cash drawer balance accuracy

    • Educated customers on digital banking options including mobile deposits and online bill pay, increasing digital adoption by 35% among branch customers and reducing in-person transaction volume

    • Identified and prevented 12 potential fraud attempts through diligent application of security protocols and attention to unusual transaction patterns, protecting customers and the bank from financial losses

  • Customer Service Representative

    Fifth Third Bank

    June 2019 - February 2020, Evanston, IL

    • Assisted customers with account inquiries, resolved service issues, and provided information on banking products and services, maintaining a customer satisfaction rating of 4.8/5.0

    • Processed new account applications and supported customers through account setup procedures, ensuring all documentation requirements were met and compliance standards maintained

    • Collaborated with branch team to implement improved customer queue management system that reduced average wait times by 40% during peak hours

Education

  • Associate of Applied Science in Business Administration

    Harold Washington College • Chicago, IL • September 2017 - May 2019 • 3.7 GPA

    • Concentration: Financial Services

    • Academic Achievement: Dean's List (all semesters); Business Student of the Year Award (2019)

    • Relevant Coursework: Principles of Banking, Customer Service Management, Business Communication, Financial Accounting, Business Ethics, Introduction to Finance

  • High School Diploma

    Lincoln Park High School • Chicago, IL • September 2013 - May 2017 • 3.8 GPA

    • Honors: National Honor Society; Mathematics Achievement Award

    • Activities: Student Government Treasurer; Business Club President; Volunteer Peer Tutor for Mathematics

    • Relevant Coursework: Advanced Mathematics, Business Fundamentals, Computer Applications, Public Speaking

Key Initiatives

  • Customer Service Excellence Program

    Chase Bank • January 2023 - June 2023

    • Led branch initiative to enhance customer experience through personalized service approach, developing customer greeting and interaction protocols that were adopted across regional branches

    • Created customer feedback collection system that increased response rates by 65% and provided actionable insights for service improvements

    • Implemented service recovery procedures for handling customer complaints that reduced escalations by 40% and improved resolution satisfaction scores by 28%

  • Digital Banking Adoption Campaign

    PNC Bank • May 2021 - October 2021

    • Developed and implemented customer education program on mobile and online banking features, creating easy-to-follow guides and conducting one-on-one demonstrations

    • Organized weekly 'Digital Banking Workshops' for senior customers, helping 200+ clients set up and navigate digital banking platforms, resulting in 75% adoption rate among participants

    • Collaborated with marketing team to create targeted promotional materials highlighting digital banking benefits, contributing to 45% increase in mobile app downloads among branch customers

  • Fraud Prevention Training Module

    PNC Bank • September 2021 - November 2021

    • Developed comprehensive training materials on identifying common fraud schemes and suspicious transaction patterns, incorporating real-world examples and case studies

    • Created quick-reference guide for tellers highlighting red flags and appropriate response protocols, which was adopted for use in all regional branches

    • Conducted training sessions for 25+ branch employees, resulting in 60% increase in fraud detection and prevention across the branch network

Certifications

  • Certified Bank Teller

    American Bankers Association • 2025

    • Comprehensive certification covering banking operations, transaction processing, and customer service

    • Demonstrated knowledge of regulatory requirements, security procedures, and ethical standards

    • Proficiency in account management, cash handling, and financial product knowledge

  • Anti-Money Laundering (AML) Certification

    ACAMS • 2024

    • Specialized training in identifying and preventing money laundering activities

    • Knowledge of BSA requirements, suspicious activity reporting, and customer due diligence

    • Understanding of regulatory compliance and risk management in financial transactions

  • Customer Service Excellence Certification

    National Retail Federation • 2023

    • Advanced training in customer service principles and best practices

    • Skills in needs assessment, problem resolution, and relationship building

    • Techniques for handling difficult situations and delivering exceptional service experiences

Professional Involvement

  • Member

    Illinois Banking Association - Young Professionals Network • January 2021 - Present

    • Participate in professional development workshops and networking events focused on career advancement in the banking industry

    • Attend quarterly seminars on emerging banking technologies, regulatory changes, and customer service innovations

    • Collaborate with banking professionals across different institutions to share best practices and industry insights

  • Volunteer

    Chicago Financial Literacy Initiative • September 2020 - Present

    • Conduct monthly financial education workshops at community centers and schools, teaching fundamental concepts of budgeting, saving, and responsible banking

    • Develop age-appropriate financial literacy materials for students from elementary through high school levels

    • Provide one-on-one coaching sessions for individuals seeking to establish banking relationships and improve financial well-being

  • Mentor

    Harold Washington College Business Program • January 2022 - Present

    • Mentor business administration students interested in banking careers, providing guidance on coursework, internship opportunities, and professional development

    • Conduct resume reviews and mock interviews to help students prepare for entry-level positions in financial services

    • Organize campus visits and job shadowing opportunities at local banks to give students practical exposure to banking operations

Details

john.doe@gmail.com+1 312 555 6543
Chicago, Illinois, USA
in/johndoe-bankteller/

Skills

  • Cash Handling & Management

  • Transaction Processing

  • Customer Service Excellence

  • Banking Software Systems

  • Financial Product Knowledge

  • Cross-Selling Techniques

  • Regulatory Compliance

  • Fraud Detection & Prevention

  • Account Management

  • Problem Resolution

  • Attention to Detail

  • Team Collaboration

  • Microsoft Office Suite

  • Digital Banking Platforms

  • Currency Verification

  • Customer Needs Assessment

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