Results-oriented Business Improvement Lead with 9+ years of experience driving operational excellence and process optimization across multiple industries. Expertise in Lean Six Sigma methodologies, change management, and continuous improvement with a proven track record of delivering $15M+ in cost savings and efficiency gains. Skilled in leading cross-functional teams to identify improvement opportunities, develop innovative solutions, and implement sustainable changes that enhance business performance. Combines analytical rigor with strong leadership capabilities to transform business operations and create measurable value.

Business Improvement Lead

• Lead enterprise-wide continuous improvement initiatives across operational departments, implementing Lean Six Sigma methodologies that have delivered $8.5M in annual cost savings and 35% reduction in process cycle times

• Direct team of 7 business analysts and process improvement specialists, developing capability building program that has certified 120+ employees in Lean Six Sigma principles and created sustainable improvement culture

• Partner with executive leadership to identify strategic improvement opportunities, prioritize initiatives based on business impact, and align improvement efforts with corporate objectives, resulting in 28% increase in operational efficiency

Senior Process Improvement Specialist

• Led cross-functional process improvement projects across supply chain and retail operations, implementing solutions that reduced order fulfillment time by 40% and improved inventory accuracy by 25%

• Conducted comprehensive process analyses using Lean Six Sigma tools, identifying root causes of operational inefficiencies and developing data-driven recommendations that generated $4.2M in annual savings

• Facilitated Kaizen events and improvement workshops with stakeholders at all levels, building consensus around improvement opportunities and creating actionable implementation plans with 90% execution rate

Business Analyst

• Analyzed business processes and operational data to identify improvement opportunities across manufacturing and distribution functions, developing recommendations that improved production efficiency by 18%

• Collaborated with IT department to implement process automation solutions, reducing manual workload by 30% and decreasing error rates by 45% in key administrative processes

• Created performance dashboards and reporting systems that provided real-time visibility into operational metrics, enabling data-driven decision making and proactive performance management

Master of Business Administration

• Relevant Coursework: Process Improvement, Operations Strategy, Change Management, Business Analytics, Supply Chain Optimization, Project Management

• Honors: Beta Gamma Sigma Honor Society; Dean's List (all semesters); Operations Excellence Award; Graduate Research Fellowship

• Activities: Operations Management Association President; Consulting Club member; Business Process Improvement Competition winner

Bachelor of Science in Industrial Engineering

• Relevant Coursework: Process Engineering, Quality Control, Operations Research, Systems Analysis, Engineering Economics, Statistical Analysis

• Honors: Magna Cum Laude; President's Undergraduate Research Award; Outstanding Industrial Engineering Student Award

• Activities: Institute of Industrial Engineers member; Engineering Student Council representative; Process Improvement Club founder

Ground Operations Efficiency Program

• Led comprehensive review of ground operations processes across 15 major hubs, identifying bottlenecks and inefficiencies in aircraft turnaround procedures and baggage handling operations

• Implemented standardized work procedures and visual management systems that reduced aircraft turnaround time by 12 minutes on average, increasing on-time performance by 18% and generating $5.2M in operational savings

• Developed performance management framework with clear KPIs and accountability structures, creating sustainable improvement system that continues to deliver 5-7% efficiency gains annually

Supply Chain Optimization Initiative

• Conducted end-to-end analysis of supply chain processes from vendor management to store delivery, creating detailed value stream maps that identified $3.8M in waste and inefficiency

• Redesigned inventory management and distribution processes, implementing pull-based replenishment system that reduced inventory carrying costs by 22% while improving in-stock availability by 15%

• Developed supplier performance management program that improved on-time delivery from 78% to 94% and reduced quality issues by 35%, strengthening vendor relationships and improving operational reliability

Process Automation Program

• Identified high-volume, repetitive administrative processes suitable for automation, prioritizing opportunities based on potential time savings and error reduction

• Collaborated with IT team to implement robotic process automation (RPA) solutions for order processing and financial reconciliation tasks, reducing processing time by 65% and eliminating manual errors

• Created comprehensive documentation and training materials for automated processes, ensuring smooth transition and high adoption rates among affected departments

Lean Six Sigma Black Belt

• Advanced certification in Lean Six Sigma methodologies and tools

• Expertise in leading complex improvement projects and change initiatives

• Mastery of statistical analysis tools and continuous improvement frameworks

Project Management Professional (PMP)

• Comprehensive certification in project management principles and practices

• Expertise in project planning, execution, monitoring, and closure

• Skills in stakeholder management and project governance

Certified Business Process Professional

• Professional certification in business process management

• Expertise in process modeling, analysis, and improvement

• Skills in process governance and organizational transformation

Board Member

• Serve on executive committee of professional association dedicated to advancing process improvement methodologies and best practices

• Lead Professional Development Committee responsible for creating educational resources and certification programs for process improvement professionals

• Represent organization at industry conferences and forums addressing emerging trends in operational excellence and continuous improvement

Guest Lecturer

• Deliver quarterly lectures on business process improvement and operational excellence for industrial engineering and MBA students

• Develop and facilitate case studies based on real-world improvement initiatives, providing practical insights on implementation challenges and success factors

• Mentor student teams working on process improvement projects, providing guidance on methodology and approach

Volunteer Consultant

• Provide pro bono process improvement consulting to nonprofit organizations in Atlanta metropolitan area

• Lead workshops on operational efficiency and resource optimization for organizations with limited budgets and staff

• Develop simplified continuous improvement toolkits tailored to nonprofit operations, enabling sustainable performance improvement