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John Doe
Summary
Dynamic Business Manager with 10+ years of experience driving operational excellence and business growth across multiple industries. Proven track record of leading high-performing teams, optimizing business processes, and delivering exceptional financial results with P&L responsibility for operations exceeding $25M annually. Expertise in strategic planning, financial management, and organizational development with consistent achievement of 15-20% year-over-year revenue growth. Combines strong analytical skills with exceptional leadership capabilities to transform business operations and create sustainable competitive advantage.
Experience
Business Manager
American Express
June 2019 - Present, New York, NY
Lead business operations for corporate payments division with P&L responsibility for $28M annual revenue, implementing strategic initiatives that have increased profitability by 22% and expanded market share by 15% over three years
Direct team of 18 professionals across operations, finance, and client services, developing performance management framework that improved team productivity by 30% and reduced employee turnover from 18% to 7%
Partner with executive leadership to identify growth opportunities and operational efficiencies, spearheading digital transformation initiative that reduced processing costs by $3.2M annually while improving customer satisfaction scores by 28%
Senior Operations Manager
JPMorgan Chase
March 2016 - May 2019, New York, NY
Managed day-to-day operations for commercial banking division serving 200+ mid-market clients, overseeing service delivery, process improvement, and performance management for team of 12 operations specialists
Developed and implemented operational excellence program that streamlined client onboarding process, reducing cycle time from 15 days to 6 days and improving client satisfaction ratings from 72% to 91%
Led cross-functional initiative to enhance risk management protocols, implementing controls and monitoring systems that reduced operational losses by 65% and ensured 100% regulatory compliance
Business Operations Manager
Deloitte Consulting
January 2014 - February 2016, New York, NY
Directed operational activities for management consulting practice with 75+ consultants, managing resource allocation, financial planning, and performance reporting for projects with combined annual revenue of $18M
Redesigned project management methodology and implemented new resource management system, improving consultant utilization rates from 68% to 82% and increasing project profitability by 24%
Collaborated with practice leaders to develop business development strategy and operational plans, contributing to 35% growth in new client acquisition and 28% increase in existing client expansion
Education
Master of Business Administration
Minor in Finance and Strategy • New York University, Stern School of Business • New York, NY • September 2012 - May 2014 • 3.8 GPA
Relevant Coursework: Strategic Management, Financial Analysis, Operations Management, Organizational Leadership, Business Analytics, Corporate Finance
Honors: Beta Gamma Sigma Honor Society; Dean's List (all semesters); Stern Leadership Excellence Award; Graduate Merit Scholarship
Activities: Graduate Finance Association Vice President; Consulting Club member; Case Competition finalist; Student Mentor Program coordinator
Bachelor of Science in Business Administration
Minor in Economics • Boston University • Boston, MA • September 2008 - May 2012 • 3.7 GPA
Relevant Coursework: Management Principles, Financial Accounting, Microeconomics, Business Statistics, Marketing Management, Organizational Behavior
Honors: Magna Cum Laude; Dean's List (7 semesters); Business Leadership Scholarship; Outstanding Business Student Award
Activities: Business Student Association President; Investment Club Treasurer; Volunteer Income Tax Assistance Program participant
Key Initiatives
Digital Transformation Initiative
American Express • April 2020 - March 2021
Led comprehensive digital transformation of corporate payments operations, implementing automation and workflow solutions that reduced manual processing by 65% and improved transaction accuracy to 99.8%
Directed cross-functional team of 12 specialists from operations, IT, and finance to redesign core business processes and implement new technology platform, completing project 2 months ahead of schedule and 15% under budget
Developed change management strategy and training program that ensured smooth transition and 95% user adoption rate, resulting in $3.2M annual cost savings and 28% improvement in customer satisfaction
Operational Excellence Program
JPMorgan Chase • June 2017 - May 2018
Designed and implemented comprehensive operational excellence program for commercial banking division, establishing standardized processes, performance metrics, and continuous improvement methodology
Conducted detailed process analysis and redesign of client onboarding workflow, eliminating redundancies and implementing automated approval routing that reduced cycle time from 15 days to 6 days
Created performance dashboard and management system that provided real-time visibility into operational metrics, enabling proactive issue resolution and contributing to 19% improvement in overall efficiency
Resource Optimization Initiative
Deloitte Consulting • March 2015 - December 2015
Spearheaded initiative to optimize consultant utilization and project profitability, analyzing historical performance data to identify improvement opportunities and develop targeted solutions
Implemented new resource management system and capacity planning methodology that improved visibility into consultant availability and skills, enabling more effective staffing decisions and increasing utilization rates from 68% to 82%
Developed project financial management framework with enhanced tracking and reporting capabilities, providing practice leaders with actionable insights that contributed to 24% increase in project profitability
Certifications
Certified Business Manager (CBM)
Association of Professionals in Business Management • 2023
Comprehensive certification in business management principles and practices
Expertise in strategic planning, financial management, and operational leadership
Mastery of business analysis frameworks and management methodologies
Project Management Professional (PMP)
Project Management Institute • 2022
Advanced certification in project management principles and methodologies
Expertise in project planning, execution, monitoring, and closure
Skills in stakeholder management and project governance
Lean Six Sigma Green Belt
American Society for Quality (ASQ) • 2021
Professional certification in process improvement methodologies
Expertise in identifying and eliminating waste and inefficiency
Skills in data-driven problem solving and continuous improvement
Professional Involvement
Board Member
New York Business Managers Association • January 2020 - Present
Serve on executive committee of professional association representing 500+ business managers across diverse industries in New York metropolitan area
Lead Professional Development Committee responsible for creating educational programs and networking opportunities for members at various career stages
Organize annual Business Management Excellence Conference attracting 300+ attendees, securing high-profile speakers and developing program content
Mentor
NYU Stern School of Business • September 2018 - Present
Provide one-on-one mentorship to MBA students and recent graduates pursuing careers in business management and operations leadership
Conduct quarterly workshops on career development, leadership skills, and professional effectiveness for graduate business students
Participate in panel discussions and career events, offering industry perspective and practical advice to aspiring business managers
Advisory Council Member
Business Management Institute • June 2019 - Present
Serve on advisory council for professional development organization focused on advancing business management practices and standards
Contribute to development of certification programs and educational resources for business management professionals at various career stages
Provide industry insights and practical perspective to ensure relevance and applicability of training materials and assessment criteria
Details
Skills
Business Strategy
P&L Management
Team Leadership
Financial Analysis
Process Optimization
Operational Excellence
Strategic Planning
Performance Management
Budget Administration
Risk Management
Business Development
Change Management
Stakeholder Management
Data Analysis
Project Management
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