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John Doe

Summary

  • Dynamic Business Manager with 10+ years of experience driving operational excellence and business growth across multiple industries. Proven track record of leading high-performing teams, optimizing business processes, and delivering exceptional financial results with P&L responsibility for operations exceeding $25M annually. Expertise in strategic planning, financial management, and organizational development with consistent achievement of 15-20% year-over-year revenue growth. Combines strong analytical skills with exceptional leadership capabilities to transform business operations and create sustainable competitive advantage.

Experience

  • Business Manager

    American Express

    June 2019 - Present, New York, NY

    • Lead business operations for corporate payments division with P&L responsibility for $28M annual revenue, implementing strategic initiatives that have increased profitability by 22% and expanded market share by 15% over three years

    • Direct team of 18 professionals across operations, finance, and client services, developing performance management framework that improved team productivity by 30% and reduced employee turnover from 18% to 7%

    • Partner with executive leadership to identify growth opportunities and operational efficiencies, spearheading digital transformation initiative that reduced processing costs by $3.2M annually while improving customer satisfaction scores by 28%

  • Senior Operations Manager

    JPMorgan Chase

    March 2016 - May 2019, New York, NY

    • Managed day-to-day operations for commercial banking division serving 200+ mid-market clients, overseeing service delivery, process improvement, and performance management for team of 12 operations specialists

    • Developed and implemented operational excellence program that streamlined client onboarding process, reducing cycle time from 15 days to 6 days and improving client satisfaction ratings from 72% to 91%

    • Led cross-functional initiative to enhance risk management protocols, implementing controls and monitoring systems that reduced operational losses by 65% and ensured 100% regulatory compliance

  • Business Operations Manager

    Deloitte Consulting

    January 2014 - February 2016, New York, NY

    • Directed operational activities for management consulting practice with 75+ consultants, managing resource allocation, financial planning, and performance reporting for projects with combined annual revenue of $18M

    • Redesigned project management methodology and implemented new resource management system, improving consultant utilization rates from 68% to 82% and increasing project profitability by 24%

    • Collaborated with practice leaders to develop business development strategy and operational plans, contributing to 35% growth in new client acquisition and 28% increase in existing client expansion

Education

  • Master of Business Administration

    Minor in Finance and Strategy • New York University, Stern School of Business • New York, NY • September 2012 - May 2014 • 3.8 GPA

    • Relevant Coursework: Strategic Management, Financial Analysis, Operations Management, Organizational Leadership, Business Analytics, Corporate Finance

    • Honors: Beta Gamma Sigma Honor Society; Dean's List (all semesters); Stern Leadership Excellence Award; Graduate Merit Scholarship

    • Activities: Graduate Finance Association Vice President; Consulting Club member; Case Competition finalist; Student Mentor Program coordinator

  • Bachelor of Science in Business Administration

    Minor in Economics • Boston University • Boston, MA • September 2008 - May 2012 • 3.7 GPA

    • Relevant Coursework: Management Principles, Financial Accounting, Microeconomics, Business Statistics, Marketing Management, Organizational Behavior

    • Honors: Magna Cum Laude; Dean's List (7 semesters); Business Leadership Scholarship; Outstanding Business Student Award

    • Activities: Business Student Association President; Investment Club Treasurer; Volunteer Income Tax Assistance Program participant

Key Initiatives

  • Digital Transformation Initiative

    American Express • April 2020 - March 2021

    • Led comprehensive digital transformation of corporate payments operations, implementing automation and workflow solutions that reduced manual processing by 65% and improved transaction accuracy to 99.8%

    • Directed cross-functional team of 12 specialists from operations, IT, and finance to redesign core business processes and implement new technology platform, completing project 2 months ahead of schedule and 15% under budget

    • Developed change management strategy and training program that ensured smooth transition and 95% user adoption rate, resulting in $3.2M annual cost savings and 28% improvement in customer satisfaction

  • Operational Excellence Program

    JPMorgan Chase • June 2017 - May 2018

    • Designed and implemented comprehensive operational excellence program for commercial banking division, establishing standardized processes, performance metrics, and continuous improvement methodology

    • Conducted detailed process analysis and redesign of client onboarding workflow, eliminating redundancies and implementing automated approval routing that reduced cycle time from 15 days to 6 days

    • Created performance dashboard and management system that provided real-time visibility into operational metrics, enabling proactive issue resolution and contributing to 19% improvement in overall efficiency

  • Resource Optimization Initiative

    Deloitte Consulting • March 2015 - December 2015

    • Spearheaded initiative to optimize consultant utilization and project profitability, analyzing historical performance data to identify improvement opportunities and develop targeted solutions

    • Implemented new resource management system and capacity planning methodology that improved visibility into consultant availability and skills, enabling more effective staffing decisions and increasing utilization rates from 68% to 82%

    • Developed project financial management framework with enhanced tracking and reporting capabilities, providing practice leaders with actionable insights that contributed to 24% increase in project profitability

Certifications

  • Certified Business Manager (CBM)

    Association of Professionals in Business Management • 2023

    • Comprehensive certification in business management principles and practices

    • Expertise in strategic planning, financial management, and operational leadership

    • Mastery of business analysis frameworks and management methodologies

  • Project Management Professional (PMP)

    Project Management Institute • 2022

    • Advanced certification in project management principles and methodologies

    • Expertise in project planning, execution, monitoring, and closure

    • Skills in stakeholder management and project governance

  • Lean Six Sigma Green Belt

    American Society for Quality (ASQ) • 2021

    • Professional certification in process improvement methodologies

    • Expertise in identifying and eliminating waste and inefficiency

    • Skills in data-driven problem solving and continuous improvement

Professional Involvement

  • Board Member

    New York Business Managers Association • January 2020 - Present

    • Serve on executive committee of professional association representing 500+ business managers across diverse industries in New York metropolitan area

    • Lead Professional Development Committee responsible for creating educational programs and networking opportunities for members at various career stages

    • Organize annual Business Management Excellence Conference attracting 300+ attendees, securing high-profile speakers and developing program content

  • Mentor

    NYU Stern School of Business • September 2018 - Present

    • Provide one-on-one mentorship to MBA students and recent graduates pursuing careers in business management and operations leadership

    • Conduct quarterly workshops on career development, leadership skills, and professional effectiveness for graduate business students

    • Participate in panel discussions and career events, offering industry perspective and practical advice to aspiring business managers

  • Advisory Council Member

    Business Management Institute • June 2019 - Present

    • Serve on advisory council for professional development organization focused on advancing business management practices and standards

    • Contribute to development of certification programs and educational resources for business management professionals at various career stages

    • Provide industry insights and practical perspective to ensure relevance and applicability of training materials and assessment criteria

Details

john.doe@gmail.com+1 212 555 6789
New York, New York, USA
in/johndoe-businessmanager/

Skills

  • Business Strategy

  • P&L Management

  • Team Leadership

  • Financial Analysis

  • Process Optimization

  • Operational Excellence

  • Strategic Planning

  • Performance Management

  • Budget Administration

  • Risk Management

  • Business Development

  • Change Management

  • Stakeholder Management

  • Data Analysis

  • Project Management

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