Dynamic Business Manager with 10+ years of experience driving operational excellence and business growth across multiple industries. Proven track record of leading high-performing teams, optimizing business processes, and delivering exceptional financial results with P&L responsibility for operations exceeding $25M annually. Expertise in strategic planning, financial management, and organizational development with consistent achievement of 15-20% year-over-year revenue growth. Combines strong analytical skills with exceptional leadership capabilities to transform business operations and create sustainable competitive advantage.

Business Manager

• Lead business operations for corporate payments division with P&L responsibility for $28M annual revenue, implementing strategic initiatives that have increased profitability by 22% and expanded market share by 15% over three years

• Direct team of 18 professionals across operations, finance, and client services, developing performance management framework that improved team productivity by 30% and reduced employee turnover from 18% to 7%

• Partner with executive leadership to identify growth opportunities and operational efficiencies, spearheading digital transformation initiative that reduced processing costs by $3.2M annually while improving customer satisfaction scores by 28%

Senior Operations Manager

• Managed day-to-day operations for commercial banking division serving 200+ mid-market clients, overseeing service delivery, process improvement, and performance management for team of 12 operations specialists

• Developed and implemented operational excellence program that streamlined client onboarding process, reducing cycle time from 15 days to 6 days and improving client satisfaction ratings from 72% to 91%

• Led cross-functional initiative to enhance risk management protocols, implementing controls and monitoring systems that reduced operational losses by 65% and ensured 100% regulatory compliance

Business Operations Manager

• Directed operational activities for management consulting practice with 75+ consultants, managing resource allocation, financial planning, and performance reporting for projects with combined annual revenue of $18M

• Redesigned project management methodology and implemented new resource management system, improving consultant utilization rates from 68% to 82% and increasing project profitability by 24%

• Collaborated with practice leaders to develop business development strategy and operational plans, contributing to 35% growth in new client acquisition and 28% increase in existing client expansion

Master of Business Administration

• Relevant Coursework: Strategic Management, Financial Analysis, Operations Management, Organizational Leadership, Business Analytics, Corporate Finance

• Honors: Beta Gamma Sigma Honor Society; Dean's List (all semesters); Stern Leadership Excellence Award; Graduate Merit Scholarship

• Activities: Graduate Finance Association Vice President; Consulting Club member; Case Competition finalist; Student Mentor Program coordinator

Bachelor of Science in Business Administration

• Relevant Coursework: Management Principles, Financial Accounting, Microeconomics, Business Statistics, Marketing Management, Organizational Behavior

• Honors: Magna Cum Laude; Dean's List (7 semesters); Business Leadership Scholarship; Outstanding Business Student Award

• Activities: Business Student Association President; Investment Club Treasurer; Volunteer Income Tax Assistance Program participant

Digital Transformation Initiative

• Led comprehensive digital transformation of corporate payments operations, implementing automation and workflow solutions that reduced manual processing by 65% and improved transaction accuracy to 99.8%

• Directed cross-functional team of 12 specialists from operations, IT, and finance to redesign core business processes and implement new technology platform, completing project 2 months ahead of schedule and 15% under budget

• Developed change management strategy and training program that ensured smooth transition and 95% user adoption rate, resulting in $3.2M annual cost savings and 28% improvement in customer satisfaction

Operational Excellence Program

• Designed and implemented comprehensive operational excellence program for commercial banking division, establishing standardized processes, performance metrics, and continuous improvement methodology

• Conducted detailed process analysis and redesign of client onboarding workflow, eliminating redundancies and implementing automated approval routing that reduced cycle time from 15 days to 6 days

• Created performance dashboard and management system that provided real-time visibility into operational metrics, enabling proactive issue resolution and contributing to 19% improvement in overall efficiency

Resource Optimization Initiative

• Spearheaded initiative to optimize consultant utilization and project profitability, analyzing historical performance data to identify improvement opportunities and develop targeted solutions

• Implemented new resource management system and capacity planning methodology that improved visibility into consultant availability and skills, enabling more effective staffing decisions and increasing utilization rates from 68% to 82%

• Developed project financial management framework with enhanced tracking and reporting capabilities, providing practice leaders with actionable insights that contributed to 24% increase in project profitability

Certified Business Manager (CBM)

• Comprehensive certification in business management principles and practices

• Expertise in strategic planning, financial management, and operational leadership

• Mastery of business analysis frameworks and management methodologies

Project Management Professional (PMP)

• Advanced certification in project management principles and methodologies

• Expertise in project planning, execution, monitoring, and closure

• Skills in stakeholder management and project governance

Lean Six Sigma Green Belt

• Professional certification in process improvement methodologies

• Expertise in identifying and eliminating waste and inefficiency

• Skills in data-driven problem solving and continuous improvement

Board Member

• Serve on executive committee of professional association representing 500+ business managers across diverse industries in New York metropolitan area

• Lead Professional Development Committee responsible for creating educational programs and networking opportunities for members at various career stages

• Organize annual Business Management Excellence Conference attracting 300+ attendees, securing high-profile speakers and developing program content

Mentor

• Provide one-on-one mentorship to MBA students and recent graduates pursuing careers in business management and operations leadership

• Conduct quarterly workshops on career development, leadership skills, and professional effectiveness for graduate business students

• Participate in panel discussions and career events, offering industry perspective and practical advice to aspiring business managers

Advisory Council Member

• Serve on advisory council for professional development organization focused on advancing business management practices and standards

• Contribute to development of certification programs and educational resources for business management professionals at various career stages

• Provide industry insights and practical perspective to ensure relevance and applicability of training materials and assessment criteria