Customer-focused Service Representative with 4+ years of experience delivering exceptional support in fast-paced environments. Consistently maintains 95%+ customer satisfaction rating while handling 50+ daily interactions. Skilled in conflict resolution, problem-solving, and building customer relationships. Bilingual in English and Spanish with expertise in CRM systems and technical troubleshooting.

Senior Customer Service Representative

• Handle 60+ daily customer inquiries with 96% satisfaction rating

• Train and mentor 5 new team members on customer service best practices

• Resolve complex technical issues reducing escalation rate by 35%

• Recognized as 'Customer Service Star' for 4 consecutive quarters

Customer Service Representative

• Managed 50+ daily customer interactions across multiple channels

• Achieved 94% first-call resolution rate through effective problem-solving

• Maintained detailed customer interaction records in CRM system

• Earned 'Excellence in Service' award for outstanding performance

Retail Sales Associate

• Assisted customers with product selection and technical questions

• Processed sales transactions and returns efficiently

• Maintained organized and well-stocked product displays

• Achieved 120% of sales targets consistently

Bachelor of Business Administration

• Customer Service Society President

• Business Communication Award Recipient

• Dean's List: 6 Semesters

Customer Service Professional Certification

• Advanced certification in customer service excellence.

Salesforce Service Cloud Certification

• Expert-level CRM platform certification.

Technical Support Fundamentals

• Comprehensive IT support certification.

Mentor

• Guide new hires through customer service training

• Develop training materials and best practices guides

Volunteer

• Provide technical support to senior citizens

• Assist with community technology workshops